Resolve incidents with impact
Turn a fault into an inventory decision and a prepared alternative.
From finding to decision
Housekeeping finds that BL-042’s air conditioning cannot maintain temperature and an arrival is due at 17:30. The goal is not merely closing a ticket; it is protecting the arrival without hiding operational cost.
Demo flow
Report → Assess impact → Block in demo → Prepare alternative
- Report unit, asset and symptom.
- Assess urgency, safety, estimated duration and next booking.
- Simulate the block. The Centre moves from one to two affected units.
- Review MH-018 and prepare a reassignment.
- Stop before changing the booking or contacting the guest.
Human control
Blocking inventory, moving a booking, accepting a category difference or sending a message are sensitive actions. Production would need permissions, audit, concurrency protection, failure notification and explicit reversal.
Validate who can declare a unit unsellable, which faults involve safety, how compatible alternatives are calculated and who approves compensation. The vision executes none of these actions.