Resolve incidents with impact
Turn a fault into an inventory decision and a prepared alternative.
From finding to decision
Housekeeping finds that MH-007’s air conditioning cannot maintain temperature and an arrival is due at 18:30. The goal is not merely closing a ticket; it is protecting the arrival without hiding operational cost.
Demo flow
Report → Assess impact → Block in demo → Prepare alternative
- Report unit, asset and symptom.
- Assess urgency, safety, estimated duration and next booking.
- Simulate the block. The Centre moves from one to two affected units.
- Review MH-008 and prepare a reassignment.
- Confirm the local reassignment. It only succeeds if MH-008 is still free for the entire stay; otherwise the booking remains in MH-007.
- Check the booking, planning and map: MH-008 holds the same booking and MH-007 stays blocked from 7 August to 1 September.
Human control
Blocking inventory, moving a booking, accepting a category difference or sending a message are sensitive actions. Production would need permissions, audit, concurrency protection, failure notification and explicit reversal.
Validate who can declare a unit unsellable, which faults involve safety, how compatible alternatives are calculated and who approves compensation. These confirmations change the local demonstration only; they do not contact the guest or change real inventory.
